We have gotten many great reviews from our customers, and we want you to know how much we appreciate it. We have seen your reviews on Yelp, Angie’s List, Google, and Yahoo, and those reviews really do make a difference for a small neighborhood business like ours. Some of our “big box” competitors like Geek Squad have multimillion dollar national advertising budgets that they can use to sometimes overwhelm small businesses with saturation advertising and bait-and-switch loss leader promotions, so we sure appreciate your helping us to get the word out.
It would be inappropriate for us to offer a reward in trade for a review, so hopefully our gratitude will suffice. If you haven’t given us a review but feel compelled to do so we’d appreciate it.
On the other hand, it is appropriate to offer a bonus for referrals. Referrals from satisfied customers are the lifeblood of a community business. As such, we are launching a new program where we will offer you a 10% discount on your next service project every time we get a new referral from you. We always ask new clients how they heard about us, and if they tell us you referred them, we’ll make note of that in your customer record. The next time you come in, we’ll be happy to offer you that special discount.
Thanks again for all of your kind reviews and referrals.