B.E.S.T. is a revolutionary managed services program that blends the ultimate in technology management with best practices developed by Computer Troubleshooters experts worldwide for keeping computers and networks troublefree.

Most IT consultants make money when your computers are down and make no money when they’re running fine. For a simple monthly fee, we guarantee 24/7 uptime and 0% downtime or we pay you!

If at anytime your computer or network is down, we’ll pay you $100 for every hour you lose. That’s our Trouble-Free Guarantee.*


The B.E.S.T. program offers different levels of service tailored to match up with your business needs and budget, as well as a B.E.S.T. Personal program for non-business computer needs.

B.E.S.T. Personal

  • 24/7 Automated Monitoring
  • Priority Response Above Non-Contract Customers
  • Anti-Virus Protection
  • Anti-Spyware Protection
  • Anti-Rootkit Protection
  • Daily Backup of Critical Data
  • Initial Tuneup and Critical Patch Update
  • 10% Discount on Services

B.E.S.T. Basic

  • 24/7 Automated Monitoring
  • Proactive Alert Monitoring
  • Priority Response Above Personal Customers
  • Anti-Virus Protection
  • Anti-Spyware Protection
  • Anti-Rootkit Protection
  • Network Configuration Analysis and Maintenance
  • Individual On-site and Group Online Backup of Critical Data
  • Annual Performance Tuneup for Each PC
  • No Charge Remote Service Included for Covered Services
  • No Charge On-site Service Included for Covered Services
  • No Charge Pickup / Dropoff Service Included for Covered Services
  • 10% Discount for Non-Covered Services
  • Monthly Status Reports and Recommendations
  • Best Practices Audit and Recommendations
  • Critical Security Patch Audit and Remediation

B.E.S.T. Proactive

  • Everything the Basic Plan includes plus –
  • Priority Response Above Basic Customers
  • Continuous Proactive Patch Management
  • One-stop management of all your technology vendors
  • 24/7 Network Operations Center Support
  • 24/7 Proactive Alert Monitoring
  • All computer problem troubleshooting covered
  • Unlimited Helpdesk support for all users
  • Semi-annual tune-ups included for all PCs
  • ISP, email, backup, firewall, and VPN management support included at no additional cost
  • 20% Discount for Non-Covered Services

B.E.S.T. Trouble-Free

  • Everything the Basic and Proactive Plans include plus –
  • No-Downtime Guarantee (including reimbursement of $100 per hour for any downtime, see agreement for details)*39
  • Highest priority service
  • Software License and Asset Management included
  • Quarterly tune-ups included for all PCs
  • 30% discount for additional (non-problem) service

* Certain restrictions apply. Contact us for a no obligation analysis of your situation.



That’s getting-business-done time. That’s why you expect your systems to be up and running 24/7. Because even 30 minutes without computers can mean a lost order, a lost customer, or lost staff productivity.

How can you ensure the next hard drive crash, network outage, or virus attack won’t derail your business? Guarantee your technology is trouble-free with the B.E.S.T. managed services program from Computer Troubleshooters. 


Learn More About B.E.S.T.

Gateway Software

Security Patch Management

Server Monitoring

SNMP Monitoring

A member of the Computer Troubleshooters network, we offer the only managed services plan featuring a "no down-time" guarantee. Our managed services plan provides 24/7 monitoring and proactive correction of server, desktop, and network components for all business environments, and is particularly powerful for small businesses lacking a dedicated full-time IT department. Our managed services approach provides rapid local response as well as round-the-clock monitoring by Level 3 NOC technicians.
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